We made every effort to outline our terms & conditions clearly, but if you have any questions about this or any part of the website, please contact us by emailing sales@pookypets.com
Placing an order:
We will automatically confirm your order by email detailins the products in the order. Once the order has been dispatched a second email will be sent to keep you updated. This will complete the contract between you and Pooky Pets.
Payment:
When you have placed your order at checkout you will be redirected to the PayPal payment system to make payment and finalise your purchase. Orders will only be dispatched once the payment has been cleared.
Pricing Errors:
We try very hard to keep the details on the website accurate and up to date, but sometimes mistakes happen. If we discover a mistake with the pricing of an item, we reserve the right to cancel & refund an order. We will contact you to inform you if this happens.
Item not available:
If we do not have the item available to fulfil your order, we will contact you as soon as possible to try and resolve the problem. An alternative will be offered or a full refund for the item purchased will be provided. Your order will be put on hold until we have been able to contact you.
Data Privacy:
A small amount of data about our customers are held on file relating to the orders you have placed. If you would like more information about this, please get in touch, and if necessary we are happy to remove your details from our database should you request. Please refer to our privacy policy for full details.
Copyright:
Everything on this website including images, text and products belong to Pooky Pets and are protected by copyright laws with all rights are reserved. No part of this site may be reproduced or copied without our prior permission.
Limitation of Liability:
Pooky Pets will accept no liability for any loss, injury or damage caused as a result of any item purchased from us or through use of this website.
Legal Aspects:
Your statutory rights covered by the consumer protection law are not affected by anything outlined above. Any contract for your purchase of goods and services from Pooky Pets, is governed by the Law of England and Wales, and you agree that such contract will be subject to the non-exclusive jurisdiction of the England and Wales courts.